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FAQ

  • What payment options are available for purchasing products from UltraViolet Skincare?
    UltraViolet Skincare offers a variety of convenient and secure payment options for your online purchase. You can use all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal, PayPal's Pay Later, and Afterpay. These diverse payment methods are designed to provide flexibility and convenience for our customers, ensuring a seamless and enjoyable shopping experience.
  • Where does UltraViolet Skincare currently ship to?
    Currently, we are only shipping to the United States, Puerto Rico and Canada, but we are working on expanding into other regions. We are dedicated to providing our clinical-quality, intentional skincare products to as many customers as possible, and we are actively working on making our products available in more countries in the future. We appreciate your patience and understanding as we work to expand our shipping options. Thank you for your support of UltraViolet Skincare.
  • Can I change or cancel my order after it has been placed?
    We process orders quickly to ensure prompt delivery, but we'll do our best to accommodate any changes or cancellations. Please contact us at help@ultravioletskincare.com or submit a chat on the website as soon as possible with your order details, and we'll assist you accordingly.
  • Are UltraViolet Skincare products available for purchase in physical retail stores?
    Currently, UltraViolet Skincare products are available exclusively through our online store. We do not have physical retail locations at this time.
  • Do you offer discounts or promotions?
    Yes, we occasionally offer discounts and promotions on select UltraViolet Skincare products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers.
  • Are there any restrictions on the use of promotional codes or coupons?
    Promotional codes and coupons may be subject to specific terms and conditions, including expiration dates and usage limits. Please review the details provided with each code or coupon for eligibility and redemption instructions.
  • How can I contact the UltraViolet Skincare store for further assistance or inquiries?
    You can reach out to our customer support team through the contact form on our website, email us at help@ultravioletskincare.com, or connect with us on social media platforms like Instagram and Facebook. We're here to help with any questions or concerns you may have about your shopping experience.
  • What is the importance of developing a skincare ritual for best results?
    Developing a skincare ritual that you love is so important and a skincare ritual that delivers visible results keeps it exciting. Consistently committing to carve out a moment of time, morning and night for your skincare goes beyond skincare; this is self care, a moment of mindfulness and presence with self. Whether you prefer a minimal ritual or an expansive skincare experience, UltraViolet Skincare offers a variety of options to suit your preferences. Don't be afraid to seek guidance from UltraViolet Skincare's experts to find the perfect ritual that brings out the best in your skin. Remember, consistency is key, and finding joy in your skincare ritual can lead to beautiful, healthy skin. For more info check out our post here!😃
  • Is UltraViolet Skincare safe to use during pregnancy?
    Yes, our products are safe to use during pregnancy and nursing with the exception of Golden Aura Retinal Complex, as this product contain multiple forms of Vitamin A. As well as Crystalline Glass Skin Serum, Galaxy Black Charcoal Polishing Mask, and Earth Mother Clarifying Cleansing Mousse, which each contain a low dose of salicylic acid. Usually rinse off products like Galaxy Black and Earth Mother are approved by physicians, but we always advise checking with your physician before starting anything new.
  • Where Should I start with UltraViolet Skincare?
    Nearly every skin type and age should start with the trifecta of skin perfection. STARDUST ALCHEMY Formula 28 Perfecting Serum a.m. and p.m., SIRIUS Vitamin C Complex a.m., and GOLDEN AURA p.m.
  • How should I apply my UltraViolet products?
    Apply your products thinnest to thickest, ending with oils and sunscreen. Starting with gel like serums first, then creamier serums, next up is eye cream, followed by moisturizers and creams, finished with oils and finally sunscreen. Tip: Stardust Alchemy should always be applied first, a.m. and p.m.
  • Are the products gluten-free?
    Yes, as the owner, founder, and creator of UltraViolet Skincare Marsi has celiacs disease it was important to her to create a line of products that are formulated with health concerns in mind. With the exception of a few products, which contain a transformative beta gluten complex, and are considered gluten friendly; Stardust Alchemy, Crystalline, and Luna Libra, each of the UltraViolet products are gluten-free.
  • Are the products vegan?
    Yes, all of our products are vegan or vegan friendly.
  • Are UltraViolet products tested on animals?
    No, our products are cruelty-free and never tested on animals. No animals ever need to be harmed in creating our products.
  • Are the product sustainably sourced?
    Yes, all of our ingredients are sustainably sourced from around the world world, and made in the USA. If we can no longer sustainably source a specific ingredient we will reformulate the product using an alternative that is sustainably sourced.
  • Where should I start with UltraViolet?
    Nearly every skin type and age should start with the trifecta of skin perfection. STARDUST ALCHEMY Formula 28 Perfecting Serum a.m. and p.m., SIRIUS Vitamin C Complex a.m., and GOLDEN AURA p.m.
  • Does each product undergo a soundbath?
    Yes, every single UltraViolet product undergoes a sacred soundbath, infusing each sound frequency and transformational intentions into every product before you receive them. Trust us you’ll feel the difference!
  • What is a sacred soundbath?
    This is a total immersion in multiple sound frequencies, each frequency holding its own power of transformation. We bathe our products in 432 Hz which is the frequency of the universe and considered the miracle frequency, 528 Hz which is the love frequency, inducing repair and mindfulness, and reducing anxiety, inflammation, and 698 Hz which is the heart frequency, awakening, healing, and inducing peace.
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