SHIPPING & RETURNS

RETURNS, REFUNDS & SHIPPING
Last Updated: September 2026

At UltraViolet Skincare, we want you to feel confident in your purchase. Please review the following information regarding shipping, returns, refunds, and order concerns.

Shipping

Orders are processed and shipped as promptly as possible. Processing and delivery times may vary during holidays, promotions, product launches, periods of high order volume, or circumstances outside our control.

Once your order has shipped, tracking information will be provided when available.

United States & Puerto Rico

UltraViolet Skincare currently offers complimentary standard shipping on orders shipped within the United States and Puerto Rico.

Canada

Orders shipped to Canada are currently charged a flat shipping rate of $25 USD.

Canadian customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities or carriers. These charges are not included in UltraViolet Skincare's shipping rate and, when applicable, are the responsibility of the recipient.

At this time, we do not ship to international destinations other than Canada.

Shipping Protection

Optional shipping protection may be available during checkout for an additional charge.

Shipping protection is intended to provide additional protection for eligible packages that are lost, damaged, or otherwise affected during transit, subject to the applicable coverage terms.

If you purchased shipping protection and experience an issue with your delivery, please contact us at help@ultravioletskincare.com so we can assist you with the appropriate next steps.

Shipping Delays

Delivery estimates provided by carriers are estimates and may be affected by weather, carrier disruptions, holidays, customs processing, or other circumstances outside our control.

If we are unable to ship your order within the timeframe promised at the time of purchase, we will handle the delay and any applicable cancellation or refund rights in accordance with applicable law. Federal rules require online sellers to ship within the time represented, or generally within 30 days if no shipping time is stated, and to provide appropriate options when shipment is delayed. 

Returns

We accept eligible returns requested within 30 days of delivery.

We understand that skincare is personal and sometimes a product simply isn't the right fit. Products may be gently used and still qualify for return consideration within the 30-day return period.

To initiate a return, please contact us at help@ultravioletskincare.com with your name, order number, and the product you would like to return.

Products that have been substantially used, intentionally damaged, altered, or returned outside the return period may not be eligible for a refund.

Return Shipping

Unless the return is due to an error by UltraViolet Skincare or an eligible damaged, defective, or incorrect item, customers are responsible for the cost of returning products to us.

Original shipping charges, including Canadian shipping charges and optional shipping protection, are generally non-refundable except where required by applicable law or where the refund results from an error for which UltraViolet Skincare is responsible.

We do not charge a restocking fee for eligible returns.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive an incorrect item, contact us as soon as reasonably possible at help@ultravioletskincare.com and include your order number and photographs of the item and packaging when appropriate.

If we determine that the item was damaged, defective, or sent incorrectly, we will work with you to provide an appropriate replacement, refund, or other resolution and will cover applicable return shipping when a return is required.

Refunds

Once an eligible return is received and reviewed, approved refunds will generally be issued to the original form of payment.

Please allow time for your bank or card issuer to process and post the refund after it has been issued.
Refund timing may vary depending on your financial institution.

Digital Products

Because downloadable and digitally delivered products may be provided or made accessible immediately after purchase, digital product purchases are final and non-refundable once the product has been delivered, downloaded, or made accessible, except where otherwise required by applicable law.

If you experience a technical problem accessing a digital purchase, please contact us at help@ultravioletskincare.com so we can help resolve the issue.

Gift Cards

Gift cards are non-refundable and may not be redeemed for cash except where required by applicable law.

Promotions, Sets & Special Offers

Products purchased as part of a set, bundle, promotion, gift-with-purchase offer, or other special offer may be subject to additional return conditions when necessary to accurately account for the promotional value received.

Any specific conditions applicable to a promotion will be disclosed with that offer.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at help@ultravioletskincare.com.

We will make reasonable efforts to accommodate your request, but once an order has entered fulfillment or shipped, we may be unable to modify or cancel it.

Contact Us

Questions about shipping, returns, refunds, or an order may be directed to:
UltraViolet Skincare LLC
San Diego, California
help@ultravioletskincare.com